Job Description:

Explanation of Position
An SFDC guru and an advanced professional in systems & process design & implementation.
Details of Position

·         Strong skill with Service Cloud is desired.

·         As a strategic partner to the business, you will cultivate a deep understanding of their processes & act as a strategic consultant on their business system's needs.

·         You will gather and document requirements, design & document technology solutions in the CRM space with a focus on global call center technologies to support IVR, Virtual Agent, CRM, CTI integration and skills-based routing in a Customer Interaction.

·         In this role, you will work closely with other BSAs, project managers, developers, testers, and production support through each stage of the software development lifecycle.

·         As an experienced analyst, you must be able to partner effectively with all levels of the organization, lead others, drive results, proactively identify & resolve problems, and make challenging decisions.

·         Agile environment experience is a plus

Primary Skills

·         Detail Oriented

Management Skills

·         SCRUM

·         Structured Systems Analysis

·         TFS