Job Code : BSA-20-0062
Positions : 1
Job Type : Full Time
Location : Bridgewater, New Jersey, USA
Key Skills :
6 months ago
Job
description:
Explanation
Of Position: The ideal candidate will have strong analytical skills
understanding CRM Contact Center technologies supporting our customers: Case
Management, IVR, CTI integration and skill based routing, Virtual Assistance
and the CRM suite. Strong skills with Service Cloud is desired.
Details
Of Position: Technical skills include excellent verbal and communication skills
to facilitate meetings with many different stakeholders and act as a liaison
among the business users, sponsors, application team, architecture and testing
team members. The candidate must have the skills to coordinate and facilitate
discussions across functional groups, capture discussion topics as they unfold
in the meeting. After the meeting, the candidate will use the information to
produce minutes, scope documentation, call flow diagrams, and EPICs and
Features. Complex transformation projects require deliverables during the
planning phase and the candidate must be able to multi-task to meet project
deliverables and manage open items throughout the software development
lifecycle.
Primary
Skills:
•
Detailed Oriented
•
Management Skills
•
Structured Systems Analysis
•
TFS for EPIC / Features and user stories